Transactions not found for matching in bank feeds

Peter_Gardner

 

i have spend money transactions which are recorded in MYOB up to 10 days before they are set up for payment by the bank. These transactions don't show up in Find in the bank feed. I have tried widening the date range to make sure they are included, buy no success. The transactions are on the bank statement and show up in the reconcilliation window. Is there some way of adjusting the find criteria to include these transactions?

Steven_M

Hi @Peter_Gardner

 

Basically, to make a transaction appear so it can be matched in AccountRight  there are 3 requirements that need to be met:

• The transaction needs to be going to the bank account that you have set up as your bank feeds account. You can check this via going into the transaction and taking a look at the account number at the top of the screen. This account number needs to be the same as the one listed in the Banking>>Bank Feeds>>Account.
• The transaction needs to have a similar date range and amount for that bank feed transaction. I would recommend finding the transaction via the Banking>>Bank Register window to check that particular transaction has been entered correctly.
• Finally, the transaction must not be reconciled or marked as cleared in the Banking>>Reconcile Accounts window. For example, if you open up the Banking>>Reconcile Accounts window and there is a tick next to the transaction it has been marked as cleared. This would make the transaction not be able to be matched.

So provided that those payments impact the correct bank account, is on a suitable day, has a suitable amount and not reconciled or marked as cleared you should be able to match that transaction. 

 

If you are sure that those requirements are met with those payments I would love to see the following so we can investigate it further for you:

• The payment transaction i.e. the Spend Money transaction
• The bank feed you are trying to match it to*
• The Find window for that bank feed with suitable dates and amounts
• The Bank register showing that transaction*
• The Banking>>Reconcile Accounts window showing the payment transaction.*

*Please make a note of the account that is showing at the top of these windows.