Cannot use Spend money using cheque on new customer card

MissDiana

Created a new card with very basic information, no electronic payment details and I keep getting the following message when I try to enter the transaction in Spend Money

 

"You have indicated that the transaction is to be paid electronically. Customer Cards cannot be linked to electronic payments."

 

I have never used electronic payments before and cant see where this can be changed ??

RienaP

Hi @MissDiana,

 

Can you please check if you accidentally have not selected the Group with Electronic Payments option next to 

Pay from Account instead of your Bank Account. I have replicated the issue in AccountRight but can you please check in Banking command centre >>Spend Money >>and untick Electronic Payment. 

 

 

If this is done simply untick the option "Electronic Payment" option then this error goes away.

 

Also, checked Setup >> Linked Accounts >>Sales Accounts and Bank Accounts for customer payments is set up as a bank account and NOT Electronic Payments to rule out.

 

Let us know how you go. Looking forward to hearing from you.