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New Company file user unable to log in - icon beside User ID

VictoriaB

I have set us a new Company file user. She is able to get into all the company files ecept one. When she enters her user name (which matches the name in Manage User Access), a message says "the ID or password you entered is incorrect". In Manage User Acess, there is a symbol which looks like a person with a speach bubble, appearing next to her name, which I have not seen for anyone else, so not sure what this means. She has tried selecting and unselecting the option to sign on with a my.MYOB account.

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Accepted answers

Komal_S

Hi @VictoriaB ,

This icon means that you have invited the user as an "advisor" instead of a "user".

@Steven_M has explained this in depth on Having Trouble adding a new user post. Please refer to this link and you would be able to invite the user correctly again.

Please reach out if you need further assistance.

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VictoriaB

Hi Melissa, please see icon below:

Please see icon: New User Icon.png

Melisa_D

Hi @VictoriaB,

Thank you for your post, so I can investigate can you please attach a screenshot of her User access window with the symbol ?

Note; please hide any sensitive information.