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Inventory item unavailable

ledzeppago15

When creating a new invoice my items selection is no longer accessible?this had been working ok until last week

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Accepted answers

Melisa_D

Hi @ledzeppago15,

Thank you for the screenshot, what happens when you click save on the top right hand corner ? Once you hit save it should take you back to the invoice to allow you to select Add a line. If it does not do that can you take a screenshot of the new invoice window.

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ledzeppago15

Komal

Ps. This issue is only occuring on the go invoice app. On my Android tablet

Items in Myob on my work pc is working ok

Komal_S

Hi @ledzeppago15

Can you please confirm if the items are not appearing in the drop down selection in the invoices or if you meant something else by the item selection not being accessible?

The first thing to try in order to resolve this would be Clearing AccountRight cache. AccountRight cache holds temporary data but if it gets corrupt over time, it can cause display issues; and clearing it can reset the display to expected settings.

Please let me know how you go with that.