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Why are there never any purchases shown when I am trying to link another document?

Julie4444

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Accepted answers

Melisa_D

Hi @Julie4444,

If you are asked to uninstall this would mean that you have the latest version installed on your computer, I would check your downloads folder to find the download of this version.

Additionally help article Installation troubleshooting has further information on this.

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Julie4444

Hello, thank you for your reply. On investigation I have realised that I don't have the updated version. When I go to update, I am asked to click the "uninstall" button, is this right?

Melisa_D

Hi @Julie4444,

Thank you for your post. So I can investigate can you please confirm and troubleshoot the following:

Can I please confirm which build version of AccountRight 2019.4 are you on ? (this can be found by going to help > About MYOB AccountRight) If your build version is not AccountRight 2019.4.23.1762 you will need to upgrade to the latest build via our downloads page.
Can you please clear your AccountRight Cache.
Can you please confirm what are the exact steps you are taking when attempting to link another document ? e.g. which window are you in
Do you get any error messages ?

Please let me know so I can assist further.