MYOB freezing when when printing or saving an invoice to disc

LindaC11

I cannot print or save an invoice created in MYOB

Everytime i try it goes to the please wait screen and doesnt move on from there.

I eventually have to close the program using task manager

 

MYOB print invoice freezing.JPG

Melisa_D

Hi @LindaC11, 

 

Thank you for your post. Can I please get you to troubleshoot/confirm the following:

• Is your file online or offline ?
• Can you please clear your AccountRight cache, once cleared can you attempt to print or save the invoice to disk. Does this work ?
• If your file is online can you please Check out the file and attempt to print/save the invoice to disk. Does this work ?

If this does not work after the above troubleshooting steps please attach a copy of your files Diagnostic log when it freezes again.