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Matching a supplier refund bank transaction

nancyq

Hi,

does Bankfeed 100% all the time and for all kinds of transaction?

I am trying to record (New) a refund from a supplier,

Why it doesnt work.

Thank you

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supplier refund

Accepted answers

Steven_M

Hi @nancyq

If those requirements have been met but the transaction is still not appearing in the Find and Match window we would need to grab screenshots of the following information to investigate further:

One of the Settle Supplier Returns and Debits transaction i.e. the transaction you are trying to match to
One of the relevant bank feed transaction
One of the transaction appearing in the Reconcile Accounts window
One of the Find and Match window showing no transaction listed

With this information, we would be able to have a closer look at the transaction and see what is occurring with that transaction.

All comments

nancyq

Thanks Steven.

this is how i recorded the supplier refund.

However i couldnt match it with bank feed through "Find"

Can MYOB match 100% of the transaction? is there any exception?

Steven_M

Hi @nancyq

A supplier refund is typically processed through the Purchases>>Purchase Register>>Returns and Debits>>Recieve a Refund option. By recording that refund through this method it will generate a Settle Returns and Debits transaction.

From a bank feeds point of view, you would use the Find functionality and find that recorded Settle Returns and Debits transaction to match to that bank transaction.

More information on supplier refund transactions can be found on Help Article: Supplier returns, debits, and refunds