Unable to load customer sales details report

Kishore81

Hi 

 

 While trying to load the Customer sales detail [ Report - Customer - Sales( Customer Detail)] , It shows loading for 15-20 seconds and then it shows error messaging suggesting retry or close, I have been having this issue since last 15 days or so.. Even when i try to load just single customer for a single day report still it shows same issue.I am using AccountingRight 2020.1 Version. Have you encouterd similar issue pls help

 

Thanks 

Rajnish

Melisa_D

Hi @Kishore81, 

 

Thank you for your post. Can you please attempt the following troubleshooting steps:

• Can you please clear your AccountRight cache, once cleared please re run the report. Does this work ?
• If the above does not work and if your file is online, can you please check out your file and attempt to run the report. 

If neither of the above work, can you please attach the Diagnostic log of the file when you've attempting to display the report.