Payment of a purchase is not appearing in the remittance queue

Question

I have just paid a supplier, and the status of the Bill is "To be Emailed". When I proceed to the "Print/Email Remittance Advices", it is not in the "To be emailed" queue. I have also gone in to check the Advanced Filters, unchecked "Unprinted or Unsent", and double checked that the date of payment of the bill is correctly selected. All Supplers is also selected. The bill payment is still not there in the queue. Please assist.

CloverQ · Accepted Answer

Hi @mcampbell

The purchase bill and the Pay Bills transaction both contains a delivery status field, and can have different method selected. When printing/emailing remittance advices, it is looking at the delivery status of the Pay Bills transaction recorded.

To find out the status set, I'd suggest drilling into the bill first, then click on 'History' next to the amount applied field, it shall list all payments recorded against this bill. Click into the individual payment line to display the Pay Bills transactions and double check the date entered as well as the 'Remittance Advice Delivery Status'.

I hope this helps. Please feel free to let us know how you go.