Invoice is printing 1 line on each page so a 1 page invoice is printing out 30 pages

HazelT

For one of my customers their invoices are normally 1 page but their invoice is creating a page for each line on the invoice.  A one page invoice is turning into 36 pages with each page only having 1 line included on it.  I have deleted the recurring transaction thinking it is a problem with that but the same issue has occurred.  Do I need to delete the card file which has the history of over 6 years of sales?  Can you please help as this customer is being driven insane with our invoices!

HazelT

Hi Tracey, I finally worked out what the problem was as it was driving our customer mad getting 30 page invoices for what should have been 2 pages.  It was the job number!!!  It must have got corrupted in an update.  When I removed the job number from the invoices the document reverted back to the normal formatting and printed out correctly.  I was then able to go back to all the previous invoices where multiple pages were printing out and delete the job number and then re email the invoices with the correct formatting.  It took me a while to work out but glad I found the solution and didn't have to redo all the invoicing.