Custom Forms - Fileds not displaying

kat216

I have migrate to the new Accoutright 2020 and have been working with this for two days now. Not all of our custom forms were migrate able and have had to be modified.

I have an issue with the Payee field in that it is not showing all of the customer's address even though it shows up when doing a print preview. Both printing the Remittance advice and E-mailing it has the same result. Could you please offer any suggestions to retify this problem.

Neil_M

Hi @kat216 

 

I’d be inclined to ensure that the particular field has nothing overlapping and overlaps no other fields or text boxes. Particularly when emailing, however potentially when printing as well if there is conflicting information in the same spot on the form.

 

The other think to check is that the field is large enough for the information your trying to have it display. If the field itself is too small for the information being displayed then the information will be excluded from the document when it is printed or emailed.