Accountright crashing when trying to receive payments

Dyne

Hi,

I'm having an issue where the software crashes when I try to "receive payments" in any way.

I have seen other posts on here where people have had this issue fixed by having a script run on their data file by MYOB customer service.

Just wondering if anyone from MYOB can help me out here please?

Tracey_H

Hi @Dyne 

 

I'm sorry to hear that you have been affected by this. We have released an update version, 2020.2.1 which will resolve this issue. If you have received an In-Product message advising you to update, you will need to do so.

 

If you haven't received that In-Product message, you will need to uninstall the current version, download 2020.2 from your my.myob account and then reinstall.

 

We do apologise for the inconvenience caused by this.

 

Please let me know if you are still having problems.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.