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item number not showing on the order, but is on template

Rayc1

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Accepted answers

Komal_S

Hi @Rayc1

In your customised form template, right click on the table, choose Show/Hide columns, hide Item number field and then show it again. Please ensure that on selecting it again, it should appear as [MyItemNo.] in the body of the table. If it's showing as SupplierItemNo., it would not pull the information correctly from the actual sales window.

Let me know how you go on.

All comments

Rayc1

Komal_S

Hi @Rayc1

Can you please confirm if the item number is not shown on the printed/emailed copy of the order or in the Sales Register window?

If it's not shown on the printed/emailed copy, please ensure that the item number field in the template is shown in the square brackets for it to pull information from the saved order correctly. If the issue is happening in the Sales Register order window, then please attach a screenshot of that order so we can investigate further.