Customer has paid the same invoice 3 times and now I can't match it

JudeS1

I have had the same customer pay the same invoice 3 times.

 

The first payment was matched to the initial invoice.

 

The 2nd invoice was also matched using the "Closed invoices" option and thus created a credit.

 

Now when I try and allocate the 3rd payment via the Bank Feed "Receive Payment" option and select "Closed Invoices" tab that invoice number doesn't come up as there is a CREDIT balance against it.

 

How can I allocate this further overpayment?

Emily_B

Hello @JudeS1 

 

I just wanted to check and see how you got on with the above. Were you able to resolve your issue, or is there anything further I can assist with? If my response did answer your query, please do click the green 'Accept as Solution' button so that other users can find this information more quickly.