how to record banked cash and cheque multiple clients

Question

Hi everyone,  Hoping someone can help me out.

So the other day i banked some cash and a cheque at the same time.  Unfortunately both deposits were from different payers.  I usually record payments/deposits through bank feeds so when I go to record ''receive payments' , I obviously can't select 2 different customers.

After a bit of research I read about recording them to an 'undeposited funds' account and I understand how that works and is fine expect I can't select this option when I go to 'receive payments' as this greyed out.

How do i change this so I can record correctly?

Thank you for your help in advance.

Tash

Steven_M · Accepted Answer

Hi @Stairs101

Are you attempting to select the Undeposited Funds account from the Receive Payments window generated from the Bank Feeds>>New>>Recieve Payment option?

If so, you want to close that window and generate the window from Sales>>Receive Payments. This will allow you tick the Undeposited Funds option so that you can mark that transaction to go through to the Prepare Bank Deposit/Undeposited funds account. Once you have processed that Prepare Bank Deposit including those payments you can use the Find function to match to that bank deposit transaction.