nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Sales Register Search

courtneyireland

Hi. I have been having issues with invoices not showing up under the customer / supplier when searching under the individual but when I search under all suppliers / customers and search as a keyword the invoices appear. Does anyone know why this happens and how to fix? I have a payment to apply to a sales invoice but the system doesn't think it's there under the customer name but if I do a search under all 5 invoices appear as awaiting payment. I have attached screen grabs of what comes up when searching under All customers, and also what comes up when searching the specific customer. I have had this happen in Supplier too, but need to apply the payment to the sales invoices so I can reconcile the bank account. Any help is very much appreciated!

Capture2.PNG

Capture.PNG

Find more posts tagged with

Accepted answers

courtneyireland

Hi @Steven_M,

I have been talking to the third party provider and it doesn't seem the issue is with them. Upon further investigation we found that the customer was showing as inactive under the reporting so had a further look and found a duplicate company that had been made inactive which is where the invoices had been going to. I have made them active again so can reconcile the account.

Thank you for your help.

Courtney

All comments

courtneyireland

Hi @Jesh_D,

Thank you for your advice.

I have deleted the cache but the invoices are still not appearing when I go to reconcile the payment or in the search under the individual name.

Thanks,

Courtney

Jesh_D

Hi @courtneyireland

Thank you for your post.

My recommendation as an initial troubleshooting step would be to clear your AccountRight cache. In some cases, this has been known to resolve display issues for users who have had similar experiences.

Please let us know if that makes a difference and if it doesn't, we are happy to investigate further for you.