Timeout while doing CustomerPaymentService.Insert

Question

Hi,

I am posting payments to MYOB using CustomerPaymentService.Insert method. The method is constantly throwing timeouts.

There are around 235 entries in the specific API call I am referring here and It can go up to or above 500 entries and I am expecting it to work.

I have gone through this thread where you seem to have provided the solution to timeout but it's not accessible due to personal messages.

https://community.myob.com/t5/AccountRight-Sales-and-purchases/timing-out-issue/td-p/337804

Please share the details and I can make my piece of code working.

Thanks

Mahesh

Tana · Answer

Hi there.

Thank you for reaching out via the forum.

Confirming that the timeout period is set to 120 to match the API is definitely only a first step in troubleshooting the issue.
Consistent timeout issues could point to a number of variables and another good place to start is file size.

To dive further we would require some information regarding your API key and a full HTTP trace including URI & JSON/BODY of the failing calls.

For that information we'd suggest creating a support ticket here and we can look into that for you.

https://developer.myob.com/contact/

Kind regards

Mike_James · Answer

Hi @ketangohil , our experience with frequent posting to AccountRight files has been that there will always be a risk of timeouts, and you will need to build in a retry loop if the response (roughheader) includes "Internal Server Error". We noted up to 4 retries are needed at most, but usually only 1.

I don't think the timeout solution referrred to is relevant to the API, which has a timeout parameter in the HTTPRequest (max 120000 = 120 seconds).