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Unable to Upload Invoices in in-tray

Tokage0116

Am I the only one experiencing this as I'm not able to upload any docs and invoices in the in-tray.

It is only showing a gray when I upload docs and invoices (i've attached the image showing this). Can anyone help me please? I have many docs to process..

I'm currently using 2020.2.2 version.

Capture.PNG

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Accepted answers

Komal_S

Hi @Tokage0116

Can you please clear AccountRight cache and then attempt to upload the documents again? Is the same thing happening? If yes, please check the following:

Size of the document (You can add documents up to 10MB in size to your In Tray, and in these formats: .PDF, .JPG, .JPEG, .TIFF, .TIF, and .PNG.)
Try emailing it to the intray instead of uploading
Can you drag and drop the documents from desktop to intray

All comments

Komal_S

Hi @Tokage0116

Can you please clear AccountRight cache and then attempt to upload the documents again? Is the same thing happening? If yes, please check the following:

Size of the document (You can add documents up to 10MB in size to your In Tray, and in these formats: .PDF, .JPG, .JPEG, .TIFF, .TIF, and .PNG.)
Try emailing it to the intray instead of uploading
Can you drag and drop the documents from desktop to intray

Tokage0116

Anyone? Please help.