Custom forms - customised Item Invoice displays different graphic than what prints on invoice

TracieB

Hi   

 

I recently renamed our forms so that I could change the order they were listed in.  Some time ago I had changed the picture logo.  Since doing this the form has reverted to an old graphic.  In the custom forms section I can see the current graphic but when I print or preview it shows the old graphic.  What am I doing wrong.  Yes it is "saved".  Attached is the steps I am taking.  Note we do not display the item column on the customised invoice but it is an "item" invoice.  Your help appreciated.

 

Thank you

Invoice Template issue pics.pdf

Steven_M

Hi @TracieB 

 

Don't think this is something that I have come across before. Although, the recommendation would be to clear the cache if you haven't already done so - see Clearing the AccountRight Cache for more information.

 

If you are still encountering that situation, try saving that form under a completely different name using the Save as option. Once saved try using that form under that different name for testing purposes to see if the same thing does still occur.