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Transactions type not currently supported

Kristyh1

I am trying to pay suppliers invoices via an ABA file I keep getting the same error message

They are all pay bills and all have bank details on the card files.

How can i rectify this issue?

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Kristyh1

I have fixed this now and have managed to release the ABA.

it wouldnt accept a certain supplier under the ABA so just paid this manually through the bank.

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Kristyh1

Thank you that sorted it.

But when i go to upload the file into the bank i keep getting this error - they say there is 35 transcations in the file but only 34 show on the MYOB report - how does this happen and how can I fix this?

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Komal_S

Hi @Kristyh1

This situation can be caused if those particular pay bills transactions are not marked as Electronic, but are appearing in the Prepare Electronic Payments window via a linked account. As the necessary banking information is not attached to the payroll transaction there is nothing to process and thus will generate an error.

What I would recommend doing is opening the individual transactions and ensuring that you do have Electronic payment ticked as the payment method (top of the window). If this is set to another method i.e. Cheque or Cash you would need to do the following steps:

Open the Pay Bills transaction, set the Payment method to be Electronic
Save the settings and then try to process those transactions again through Prepare Electronic Payments window.

If you still get the same error, please attach a screenshot of the pay bill window where you've marked the transaction as electronic so we can investigate further.