Missing Card File

cwtgympie

Hello,

 

Today I went in to create an invoice for an existing client. The client and their previous invoices and details are not in our system anymore. 

Is there a way to only restore a single card file with out losing all invoices and payments etc. on other accounts through a backup? Or is there another way?

thanks 

 

Mike_James

Hi @cwtgympie , welcome to the forum. You should check first of all that the card has not been renamed. If you know an invoice (by number) sent to that customer, search for the invoice number via Find Transactions, and see what the card name is.