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Remittance not attaching to Email

brittanyyoung

Hello - Remittance are not attaching to emails when sending when using customised forms. Works fine when using the standard forms MYOB comes with - any suggestions?

I'm using AccountRight Premier 2021.1.0 (Build 2021.1.24.2833)

Thanks!

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Accepted answers

Komal_S

Hi @brittanyyoung

This can generally happen if there are no tables on the customs form. A workaround would be adding a blank table onto the customized form by clicking “Insert Table”. This will allow the remittance advice to be emailed with the attachment.

Let us know how you go on with that.

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Komal_S

Hi @brittanyyoung

Let us know how you go on with that.

brittanyyoung

I am having the same issue! Any further updates on this?