Remittance- custom not email or printing

Jnet

Hi,

 

I didn't realise until yesterday but my custom remittance is not sending via email or printing. I checked in sent emails and it looks like none have emailed off since end of Dec 2020.  I can print and email the default one. I have read other posts and i have deleted the cache and uninstall and reinstalled the program but it hasn't worked. Im using Accounts Right Plus AU 2021.1.1 Build 2021.1.24.3611

Can someone help so i can you a custom remittance again. 

 

Thanks

Komal_S

Hi @Jnet 

 

This can generally happen if there are no tables on the customs form. A workaround would be adding a blank table onto the customized form by clicking “Insert Table”. This will allow the remittance advice to be emailed with the attachment. 

 

 

Let us know how you go on with that.