Matching a debit and credit in bank feeds

Gras

I paid a customer as an OSKO payment which Westpac declined. I subsequently paid them thru a normal overnight transacion.  I have ended up with a debit and credit for the amount in my bank feed (from the declined transaction) plus the proper overnight transaction.  How do i deal with this in my bank feed.

Cheers, Gras

Steven_M

Hi @Gras 

 

The process I would use to deal with that situation would be:

1. Enter the original payment if you haven't already done so.
2. Navigate to Setup>>Preferences>>Security.
3. Enable Transactions Can't be Changed; They Must be Reversed.
4. Once that preference has been enabled, navigate to the payment transaction.
5. Go to the Edit menu (top of the screen)>>Reverse transaction.
6. Record the reversal.
7. Re-enter the payment transaction.

What the above process will do is show a withdrawal (original bank transaction), a deposit (reversed transaction), and another withdrawal (the "correct" transaction). These transactions would then be able to be matched to the respective bank feed transactions.