Customer overpaid invoice. Applied overpayment to invoice and message appears that a credit memo will result and to use settle credits to apply refund/credit. Great - that is what should happen.
When I go to settle credits, there is no credit there for this customer. A search has shown that this credit amount is now showing as a negative balance on an "Order" for this same invoice number.
Why? And how do I apply the refund, which was paid back to the customer the following day, to this invoice? When I try to do this, MYOB tells me "no Job has been allocated" so I can't even apply the repayment to this.
Help please.
