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clearing unprinted receipts

bookie

Since upgrading to 2021.3 I can no longer clear all unprinted receipts daily. I now have receipts going back YEARS!

i used to be able to go into Print Receipts, Select All, Print (then instead of selecting a printer I would select Cancel.

This always cleared my receipts. Why has it been changed? If I do need to print a receipt I could use the Advanced button.

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Accepted answers

Yanike_S

Hi @bookie

Thanks for your post.

This is for users that actually want to cancel the printing process and do not want to clear their receipts from the Review Receipts Before Delivery window.

If you still want to clear your unprinted receipts daily, you could switch your printer off and select all receipts you want to print and press print. After the receipts have been cleared from the window, you will have to make sure to clear your print queue (double click on the printer icon in your computer's system tray, near the clock), before switching your printer back on.

Let me know if you have any further questions.

All comments

bookie

Thanks for the info Yanike

I guess I will have to do it this way from now on.

My question though was, why has it changed? I would clear my unprinted receipts daily by my method prior to the upgrade.

Yanike_S

Hi @bookie

Thanks for your post.

This is for users that actually want to cancel the printing process and do not want to clear their receipts from the Review Receipts Before Delivery window.

Let me know if you have any further questions.