Electronic payment issue

kwrbt

I am trying to reconcile July 2021 transactions with bank feeds.  I can see three bank feeds for uploaded pay anyone files through ANZ, but when I search MYOB for the electronic payment to match nothing shows up.  I have tried using longer date period and larger amount range but nothing shows.  When I go to the transaction journal the files show as being processed on the correct dates and for the correct amounts.  I can also review the Electronic payments register for these batches and all details seem to be the same.  What am I doing wrong?

Tracey_H

Hi @kwrbt 

 

Thanks for your post. The next thing I'd check is the Reconcile Accounts window for the applicable bank account. If the transactions don't appear in that window check the Pay from Account. Go to Transaction Journal, locate the electronic payment transaction and click on the zoom arrow to open the transaction. Make sure the Pay From Account is the correct bank account.

 

If those transactions are in the Reconcile Accounts window make sure they haven't been manually ticked. If they are ticked the software views them as already matched so won't show them as available for matching in the bank feeds window.

 

Please let me know how you go with this.

 

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