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Issues with total quantity

LFSGLOBAL

Hi team,

I have an issue about the "Total Quantity" in my printed invoice. It seems like the system didn't count the item without the price. So if I give promotions for customers like '10 get 1 free', the free item will be 100% discount and no price.

When I printed it out, however, the total quantity is not correct (10 boxes instead of 11), so I think it didn't count the free item. The Inventory to see the stock out was still correct, just the printed version.

I also put the price is 0 and the same thing happens.

Can someone help me to figure it out? I've attached some images for you to have a better look.

Thank you so much.

Inked4_LI.jpg

Inked3_LI.jpg

Inked2_LI.jpg

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Accepted answers

Steven_M

Hi @LFSGLOBAL

Just testing that within my own AccountRight system I have been able to replicate what you have described. From my testing, it appears that the invoice lines that have a zero dollar total are being omitted from the TotalQty_Units field calculation thus are not being included. This situation and some additional testing have been passed across to the required team for further investigation for a potential in-product update.

All comments

LFSGLOBAL

Hi Steven,

Thank you for your reply. So what can I do now to notice the team about this potential in-product update?

Kind regards,

Quang

Steven_M

Hi @LFSGLOBAL