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receivables reconciliation out of balance

mayfield

On 30.6.21 my receiveables reconcilition is balanced (only because I did a journal to balance it)

On 1.7.21 it is out by $14.81 - where do I start looking for this?

It gets progressively worse from then on evey day?

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Accepted answers

Yanike_S

Hi @mayfield

I see you are working with one of our moderators on your second question (can't apply credit to the invoice).

As for the out of balance in your receivables reconciliation, please make sure you have the right filters selected at the top of the page, as these have an effect on the results in the report:

MicrosoftTeams-image (8).png

If you are still having issues, could you send some screenshots of the report and the out of balance you are seeing?

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mayfield

I have already done the receivables reconcilition exception report for that 1 day, it comes up with something completely different

Also every time I try and use the company data auditor - myob crashes

Yanike_S

Hi @mayfield

Thanks for your post.

I would recommend following the steps in this article to find out why your Receivables Reconciliation is out of balance: Receivables, payables or inventory out of balance.

Let me know how you get on with this!