Unable to export reports to Excel using AccountRight 2021.7.0

GA39

I am using AccoutRight 2021.7.0 and unable to export reports to Excel such as BS & PL. I clicked on the green Export to Excel button and nothing happens. No error message as well.

 

I have done the following and still no luck. Any other suggestions? Thanks.

 

- Right clicking on AccoutRight icon and choosing the option to Run as Administrator.
- Uninstall MYOB and reinstall the software via Run as Administrator.

Melisa_D

Hi @GA39

 

Thank you for your post. Can you please retrieve the diagnostic log of the AccountRight file after attempting to export to excel, if you open the error log can you see a Microsoft.Office.Interop.Excel._Application error ? If you can, Generally this error means that when a program such as AccountRight asks which version of Excel is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.

 

This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind. This type of error can be fixed by one one of the following:

• Quick repair office. (any missing files should be added back)
• Check/Fix Registry Keys (this step can only be completed by an IT professional as this is an environmental issue with windows having missing or incorrect information). Reference link as an example for Outlook is :https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-...

Please do let us know how you go. 

 

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