Increasing API Errors each night

Question

We are starting to see an increase in 504 and 500 errors each night when updating Items and Prices.

This is from last night's logs.

2022/01/18 22:41:06 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/18 22:46:04 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/18 22:50:34 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/18 23:05:12 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/18 23:06:44 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/18 23:31:50 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/18 23:41:29 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/18 23:43:53 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/18 23:44:32 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/18 23:46:03 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/18 23:52:02 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/18 23:54:42 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/18 23:58:11 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/19 00:00:00 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/19 00:03:59 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/19 00:44:00 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/19 00:46:32 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/19 00:51:48 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/19 00:55:01 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/19 00:56:36 WARNING: CHNL: root | HTTP PUT: 504 Server Error: Gateway Timeo
2022/01/19 00:58:46 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/19 01:01:54 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/19 01:04:00 ERROR: CHNL: root | HTTP GET SKU=36.104.0122: 500 Server Error:
2022/01/19 01:04:19 ERROR: CHNL: root | HTTP GET SKU=36.109.1105A: 500 Server Error
2022/01/19 01:04:28 ERROR: CHNL: root | HTTP PUT SKU=36.109.1105C: 500 Server Error
2022/01/19 01:04:31 ERROR: CHNL: root | HTTP GET SKU=36.109.1040: 500 Server Error:
2022/01/19 01:04:33 ERROR: CHNL: root | HTTP GET SKU=36.109.1045A: 500 Server Error
2022/01/19 01:04:49 ERROR: CHNL: root | HTTP GET SKU=36.109.1070D: 500 Server Error
2022/01/19 01:04:49 ERROR: CHNL: root | HTTP GET SKU=36.109.1045B: 500 Server Error
2022/01/19 01:05:39 ERROR: CHNL: root | HTTP PUT SKU=36.109.1180B: 500 Server Error
2022/01/19 01:06:09 ERROR: CHNL: root | HTTP PUT SKU=36.109.1195: 500 Server Error:
2022/01/19 01:06:11 ERROR: CHNL: root | HTTP GET SKU=36.109.1204: 500 Server Error:
2022/01/19 01:06:16 ERROR: CHNL: root | HTTP GET SKU=36.109.1210: 500 Server Error:
2022/01/19 01:06:48 ERROR: CHNL: root | HTTP GET SKU=36.109.1230: 500 Server Error:
2022/01/19 01:06:51 ERROR: CHNL: root | HTTP PUT SKU=36.109.1045D: 500 Server Error
2022/01/19 01:07:13 ERROR: CHNL: root | HTTP GET SKU=36.109.1070G: 500 Server Error
2022/01/19 01:07:32 ERROR: CHNL: root | HTTP GET SKU=36.109.1160: 500 Server Error:
2022/01/19 01:07:34 ERROR: CHNL: root | HTTP GET SKU=36.109.1150: 500 Server Error:
2022/01/19 01:07:34 ERROR: CHNL: root | HTTP GET SKU=36.109.1155: 500 Server Error:
2022/01/19 01:07:43 ERROR: CHNL: root | HTTP GET SKU=36.109.1125: 500 Server Error:
2022/01/19 01:07:45 ERROR: CHNL: root | HTTP PUT SKU=36.109.1070: 500 Server Error:
2022/01/19 01:07:45 ERROR: CHNL: root | HTTP PUT SKU=36.109.1070A: 500 Server Error
2022/01/19 01:08:01 ERROR: CHNL: root | HTTP GET SKU=36.109.1080: 500 Server Error:
2022/01/19 01:08:01 ERROR: CHNL: root | HTTP GET SKU=36.109.1085: 500 Server Error:
2022/01/19 01:08:01 ERROR: CHNL: root | HTTP PUT SKU=36.109.1090: 500 Server Error:
2022/01/19 01:08:07 ERROR: CHNL: root | HTTP PUT SKU=36.109.0503: 500 Server Error:
2022/01/19 01:08:12 ERROR: CHNL: root | HTTP PUT SKU=36.109.0513: 500 Server Error:
2022/01/19 01:08:18 ERROR: CHNL: root | HTTP GET SKU=36.109.0702: 500 Server Error:
2022/01/19 01:08:19 ERROR: CHNL: root | HTTP GET SKU=36.109.0705: 500 Server Error:
2022/01/19 01:08:30 ERROR: CHNL: root | HTTP PUT SKU=36.121.2012: 500 Server Error:
2022/01/19 01:08:43 ERROR: CHNL: root | HTTP GET SKU=36.121.3012: 500 Server Error:
2022/01/19 01:09:54 WARNING: CHNL: root | HTTP GET: 504 Server Error: Gateway Timeo
2022/01/19 01:10:37 ERROR: CHNL: root | HTTP GET SKU=36.122.1181: 500 Server Error:
2022/01/19 01:10:37 ERROR: CHNL: root | HTTP PUT SKU=36.123.0101: 500 Server Error:
2022/01/19 01:10:45 ERROR: CHNL: root | HTTP GET SKU=36.123.0114: 500 Server Error:
2022/01/19 01:10:51 ERROR: CHNL: root | HTTP PUT SKU=36.123.0303: 500 Server Error:
2022/01/19 01:11:22 ERROR: CHNL: root | HTTP PUT SKU=36.129.1070: 500 Server Error:
2022/01/19 01:11:25 ERROR: CHNL: root | HTTP PUT SKU=36.129.1095: 500 Server Error:
2022/01/19 01:11:27 ERROR: CHNL: root | HTTP PUT SKU=36.129.1105: 500 Server Error:
2022/01/19 01:11:27 ERROR: CHNL: root | HTTP GET SKU=36.129.1110: 500 Server Error:
2022/01/19 01:11:35 ERROR: CHNL: root | HTTP GET SKU=36.132.0902: 500 Server Error:
2022/01/19 01:12:13 ERROR: CHNL: root | HTTP PUT SKU=36.251.0205: 500 Server Error:
2022/01/19 01:12:22 ERROR: CHNL: root | HTTP GET SKU=36.251.0403: 500 Server Error:
2022/01/19 01:12:26 ERROR: CHNL: root | HTTP GET SKU=36.251.2021: 500 Server Error:
2022/01/19 01:12:26 ERROR: CHNL: root | HTTP GET SKU=36.251.3102: 500 Server Error:
2022/01/19 01:12:29 ERROR: CHNL: root | HTTP PUT SKU=36.251.3401: 500 Server Error:
2022/01/19 01:12:29 ERROR: CHNL: root | HTTP PUT SKU=36.251.3402: 500 Server Error:
2022/01/19 01:12:32 ERROR: CHNL: root | HTTP PUT SKU=36.251.4006: 500 Server Error:
2022/01/19 01:12:42 ERROR: CHNL: root | HTTP GET SKU=36.251.5103: 500 Server Error:
2022/01/19 01:12:52 ERROR: CHNL: root | HTTP PUT SKU=36.251.7102: 500 Server Error:
2022/01/19 01:12:53 ERROR: CHNL: root | HTTP GET SKU=36.251.9101: 500 Server Error:
2022/01/19 01:13:08 ERROR: CHNL: root | HTTP GET SKU=36.252.5202: 500 Server Error:
2022/01/19 01:13:10 ERROR: CHNL: root | HTTP GET SKU=36.252.6102: 500 Server Error:
2022/01/19 01:13:38 ERROR: CHNL: root | HTTP PUT SKU=36.302.0152: 500 Server Error:
2022/01/19 01:13:52 ERROR: CHNL: root | HTTP PUT SKU=36.302.0303: 500 Server Error:
2022/01/19 01:14:17 ERROR: CHNL: root | HTTP GET SKU=39.001.1000: 500 Server Error:
2022/01/19 01:14:39 ERROR: CHNL: root | HTTP PUT SKU=39.002.2000: 500 Server Error:
2022/01/19 01:14:39 ERROR: CHNL: root | HTTP PUT SKU=39.002.3000: 500 Server Error:
2022/01/19 01:14:41 ERROR: CHNL: root | HTTP PUT SKU=39.003.0100: 500 Server Error:

Han-Solo · Answer

Hi @AndrewStephen,

Thanks for reaching out, We have checked logs files 500/504s and can not see an overall increase in these errors.

Would you be able to create an API Support request with us and send us the HTTP trace for one of these 500 errors and one of the 504s and we can have a more in-depth look into what is causing this.

Mike_James · Answer

Hi @AndrewStephen , agree with times last night, I had similar issues with processing in the early evening. But this morning at 6.30 NZ time everything was good.