Weird transactions that I can't delete allocated to an invoice

Question

Please see attached snip of the error I am getting. I cannot get rid of the $222.81 can you please tell me how to delete?

Thanks,

Andrea

Error.PNG

gavin12345 · Answer

Hi @GoosesAccounts

If there was never has been a customer payment of $222.81 against the Order, another possibility is a Credit Note was applied against the Order - this would have the same effect as a payment.

Take a close look at all transactions for this Customer, something triggered this transfer. Focus on any transaction for $222.81.

And as per the Support Note, you need to reverse the Sales Invoice, not the greyed out transfer.

Regards

Gavin

GoosesAccounts · Answer

Hi Tracey,

Payment never hit bank and invoice was credited. The first transaction that debits bank and credits liabilty is not showing/never happened... where is the other side? Or how do I reverse the transaction I've screen shotted to you everything is greyed out???

Tracey_H · Answer

Hi @GoosesAccounts

When you create an order with a deposit, the balance of the order is reduced and a transaction is recorded which credits the customer deposit liability account and debits the bank account for matching in bank feeds.

When the order is converted to an invoice, the Transfer from deposit transaction is recorded which transfers the deposit from the customer deposit liability account to the trade debtors account:

The help article, Customer deposits, has detailed information on how deposits work in AccountRight.

Please let me know if you need further help.