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Bank feeds Timing Out

Accounts_DBLPub

I am unable to open the bank feed as it times out. I've managed to update it on the 1/3/22 but unable to open it without the error attached.

I log into the bank feeds as a different user, but I've also asked the user to try and he has the same issue. We have 2 other companies and it is not happening with them.

MYOB Screenshot.docx

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Accounts_DBLPub

Hi @Melisa_D

I uploaded the file online and then tried the bank feeds and it worked. I then did a back up and restored this file to the original location and it seems to be working as per normal.

Thanks!

Karen

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Accounts_DBLPub

I've cleared the cache but unfortunately it hasn't worked. Any other suggestions?! Thanks!

Melisa_D

Hi @Accounts_DBLPub,

Thanks for your post and welcome to the Community Forum ! To troubleshoot can you please clear your AccountRight cache, once cleared can you try to load the bankfeeds.

Do let me know how you go.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.