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Timeout extender

Zappy

I just spent 52 minutes on the phone with Haer from tech support after the third phone call to address an issue with MYOB getting stuck while approving transactions in the bank feeds screen. The previous two tech reps never mentioned this was an issue whic I found rather shocking. Haer referred me to a community post from 2019

AccountRight Timeout Extender - MYOB Community

I asked why this information isnt available at help.myob.com

Can we fix this?

Please and thank you

Kevin V Russell

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Zappy

@Tracey_H

What is a high number?

Just asking

Zappy

Tracey Hi

What is a "high number"?

I have between ten and twenty im trying to approve at one time

Tracey_H

Hi @Zappy

Thanks for your post. If you are getting time out errors, these are typically caused by AccountRight being asked to process more information than it can handle in the specified timeframe. Applying the timeout extender can resolve these errors as it's designed to extend the amount of time AccountRight allows before throwing a timeout error.

Time out errors in the bank feeds window can be caused by having a high number of bank feed transactions in the file.

If the time out extender doesn't help please let me know so we can troubleshoot further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.