No Invoices for MYOB Subscription

moosh

Hi, we are being (correctly) charged monthly for our MYOB subscription, however we are no longer receiving the emailed invoice. When I look under the "My Invoices" area within my.myob it does not show an invoice after the one for January 2022. I think I had downloaded the February invoice previously however it no longer appears (also note that it started with a 2- if that is making a difference to the process or visibility?). We have just been charged for March and need to match an invoice to this please.

 

Could you please advise what is going on; how can we be charged without invoices being generated or available?

 

Thank you

Hamish

Komal_S

Hi @moosh 

 

All your future invoices can now be accessed from MyAccount. MyAccount can be accessed using this link or from the company menu within your software. In order to view the past bills, Click Bills and this will bring up the details about the latest bill and the billing history of all previous invoices, paid & outstanding. 

Please let me know if you have further questions on this.