Duplicate Bank Feeds - the 'Reconcile Accounts' bank balance is different from 'Bank Register' b ...

SSLSCFM

alance.

Originally when the duplicate bank feeds ocurred, we hid the duplicates, and reconciled our bank okay.

 

After the patch update, the hidden transactions have disappeared. 

 

However, now the bank balance within the Reconcile Accounts window does not balance. Whereas, the bank balance within the Bank Register screen is different from the Reconcile Accounts window, and is correct.

 

How to rectify this please?

Tracey_H

Hi @SSLSCFM 

 

Thanks for your post. If the Calculated Statement Balance in the Reconcile accounts window is incorrect, this balance is the last reconciled balance plus any transactions ticked in the Reconcile accounts window. This Help Article, Resolving out of balance bank reconciliations, has instructions for checking the Calculated Statement Balance.

 

The Closing Statement Balance is prefilled based on the information in the Bank feeds window, if this balance is incorrect you can manually change that figure to what appears on your bank statement when reconciling that account.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.