I know that the capability to refund directly to a clients credit card through MYOB was not available in earlier versions but I'm wondering if that facility is available now?
Hi @VCaban
Thanks for your post. Currently, there is not a feature available that allows a direct refund to the credit card that made the payment. To my knowledge, this is not something that is being actively worked on, however, it may be something that is looked into for future iterations of the software.
As it stands, to process the refund you would need to obtain the customer's banking details and refund them through one of the available options in the software. An electronic payment may be easiest as it would be a direct deposit into the customer's bank account. To do this, please see this Help Article: Paying customer refunds electronically. If that option doesn't suit you, there are more traditional ways to refund the customer like reversing the sale or creating a credit for that customer.
Self-help & Learning
Level up your skills and find answers across all MYOB products
Help Guides
MYOB Academy
