Processed payments are showing in Trade Debtors account

AlTwig

Hi. I’ve got payment I’ve processed in the 'receive payment' but still sowing in 'Trade Debtors' account. Any idea why? 

Tracey_H

Hi @AlTwig 

 

Those screenshots look right to me. When you record the sales the Trade debtor account is debited:

 

 

When you record the Receive payment the Trade debtor account is credited:

 

 

If you look in Find transactions>>Account tab and filter by the Trade debtor account, the sale and payment have cleared each other out:

 

 

In the Bank register window you are filtering by the bank account (pink circle) so all transactions allocated to the bank account will appear in this window. The account in the Account column (yellow highlight) is the other allocation account of that transaction. Which is correct because the Receive payment transaction is allocated to both the bank account and Trade debtors account:

 

 

Hope this clarifies it for you. Please let me know if you need further help.

 

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