The money has been returned but I have closed off the payment using Bank feeds. I have received the refund (by creating a credit).
How do I pay the supplier's invoice into the correct bank account?
Hi @Beemitz
Thanks for your post. The best way to deal with a returned supplier payment is to reverse the Pay bills transaction. That will leave the original payment matched with bank feed transaction and create a credit which can be matched with the refunded amount. The purchase transaction will be open so that you can re-process the Pay bills transaction.
As you've already processed a refund you would need to delete the refund transaction first and then delete the manually created credit. In Setup>>Preferences>>Security tab untick Transactions can't be changed they must be reversed to delete those transactions. Retick that preference to reverse the Pay bills transaction.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Thank you, I just realised it had paid it electronically so had to change it to bank account.
The money is now showing in my bank rec.
Hello
I paid a supplier but as his bank details had changed, the money was returned.
I reversed the payment so the account still shows the money to be paid.
However this doesnt show in my bank reconciliation that its been returned into the bank? Can you please advise what I am doing wrong?
Karen
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