unable to email using send to for invoices and payslips

Question

unable to email using send to for invoices and payslips it brings up "somethings gone wrong" error

Komal_S · Answer

Hi @DiNeilson

The error log mentions " Microsoft.Office.Interop.Outlook", and this error when sending emails to Outlook can be caused by different factors. Generally, the error means, when a program such as AccountRight asks which version of Outlook is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.

This can happen when different versions of Office/Outlook may have been previously installed on the computer, and components/values are left behind. Errorlog will contain error messages such as:

Microsoft.Office.Interop.Outlook
System.InvalidCastException
System.Runtime.InteropServices.COMException
{00063001-0000-0000-C000-000000000046}
Interface not registered

A viable workaround is to use the online emailing function instead of outlook or you can follow these steps if you wish to send emails using Outlook:

1. Quick Repair office. (any missing files should be added back) OR 
2. Re-Register Outlook DLL files and Check/Fix Registry Keys (there are 3 to complete)

Step 2 would require an IT Professional, as this is an environmental issue, with windows having missing or incorrect information. We can however provide this information to help:

https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-...

Please feel free to post should you have further questions.

DiNeilson · Answer

Hi Koman_S,  the error message is below. Yesterday I was told that this might have something to do with windows 11.

AccountRight Application Error Report
=====================================
Application Version: 2022.4.24.6510
Application File Version: 2022.4.24.6510
Incident Id: ff0cd314-7f16-4453-ad7b-90495bc57c05
Time: Friday, 20 May 2022 10:01:39 AM

Code:
System.InvalidCastException

Message:
Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Interface not registered (Exception from HRESULT: 0x80040155).

Stack Trace
----------------------------------------
1 : System.InvalidCastException
----------------------------------------
System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Interface not registered (Exception from HRESULT: 0x80040155).
at mscorlib!0x06004226!System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
at Microsoft.Office.Interop.Outlook!0x06002365!Microsoft.Office.Interop.Outlook.ApplicationClass.CreateItem(OlItemType ItemType)
at Huxley.MsOffice.Integration!0x06000078!MYOB.Huxley.MsOffice.Integration.OutlookEmail.OutlookEmailProvider.SendMessage(String emailAddresses, String subject, String body, EmailResourceType resourceType, String documentNumber, IEnumerable`1 attachments) +0xf4
at Huxley.UI.Controllers!0x06002588!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(String to, String subject, String body, String pdfFileName, EmailResourceType resourceType, FormTemplateDefinition formTemplateDefinition, FormPrintingParams formPrintingParams, IEnumerable`1 attachements, Nullable`1 entityUid, LayoutType layoutType, String documentNumber) +0xd0
at Huxley.UI.Controllers!0x06001e55!MYOB.Huxley.UI.Controllers.SalesAndPurchases.SendEmailController.SendEmail(String emailAddress, String subject, String message, IEnumerable`1 attachments) +0x6c
at Huxley.UI.Controllers!0x06001e54!MYOB.Huxley.UI.Controllers.SalesAndPurchases.SendEmailController.SendEmail(String emailAddresses, String subject, String message) +0xb
at Huxley.UI.Forms!0x06001eb8!MYOB.Huxley.UI.Forms.SalesAndPurchases.SendEmail.<OnOkClicked>b__22_0() +0x0
at Huxley.UI.Forms!0x06002715!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.PerformAction(Action methodToPerform) +0x16
at Huxley.UI.Forms!0x06001e98!MYOB.Huxley.UI.Forms.SalesAndPurchases.SendEmail.OnOkClicked(ButtonClickedArgs args) +0x48
at Huxley.UI.Forms!0x060023fa!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.CallButtonClicked(Action`1 execute, ButtonClickedArgs args, String buttonText) +0x12
at Huxley.UI.Forms!0x06002374!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.btnOk_Click(Object sender, EventArgs e) +0x30
at System.Windows.Forms!0x06000e16!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19
at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d
at System.Windows.Forms!0x06000efd!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184
at System.Windows.Forms!0x06000f0d!System.Windows.Forms.Control.WndProc(Message& m) +0x62c
at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0
at System.Windows.Forms!0x0600571b!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
at System.Windows.Forms!0x0600571e!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
at System.Windows.Forms!0x06002def!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25
==========
MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
MODULE: Huxley.MsOffice.Integration => Huxley.MsOffice.Integration, Version=2022.4.24.6510, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:38d3d2930b8148a8a3d710f7ce6e4fcc; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2022.4.24.6510, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:263ddc8c3d7a413ab553d778465d4f08; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2022.4.24.6510, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:3ece03498f43483b857a021443f5825a; A:1
MODULE: Microsoft.Office.Interop.Outlook => Microsoft.Office.Interop.Outlook, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c;
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:569ef161526f48e794d26fcd9c98d9c1; A:2
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:af3d99e9b70344c689cf825d145acf0a; A:1

----------------------------------------

Komal_S · Answer

Hi @DiNeilson

On this error window, there would be a "View error details" link, can you please click on that link and attach the log here as it will have details on why you're getting this error.