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Unable to Export any Report to Excel

stephb

I cannot export any reports to Excel.

I've been on the phone with MYOB for a combined 3 hours now. Have been transfered 4 times and cut off once.

One of the operators didn't even seem to know what a Balance Sheet was.

I've reinstalled AccountRight. That didn't work.

Given that it's audit season, and telling my audit team I just can't give them the reports they need in excel isn't really an option, I would appreciate some assistance promptly.

This problem is just a huge waste of time at a very busy time of year.

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Accepted answers

Melisa_D

Hi @stephb,

Thank you for that. I can see that you're experiencing the error Microsoft.Office.Interop.Excel._Application.

Generally this error means that when a program such as AccountRight asks which version of Excel is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.

This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind. This type of error can be fixed by one one of the following:

Quick repair office. (any missing files should be added back)
Check/Fix Registry Keys (this step can only be completed by an IT professional as this is an environmental issue with windows having missing or incorrect information). Reference link as an example for Outlook is :https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-...

Please do let us know how you go.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

All comments

stephb

I think this is it.

Huxley.Application_2022.5.24.6688.log

Melisa_D

Hi @stephb,

Sorry to hear about this. Can you please retrieve your AccountRight diagnostic log after attempting to export to excel and attach it to this thread as a .TXT file so I can take a look into this for you.