unable to email from 1 computer

activemobility

everytime they try to email an invoice he gets the "Something's gone wrong and AccountRight needs to close" message.

It is only on one computer.

I have looked at other threads, surely I dont have to uninstall everything.  

Is there a better way?

Komal_S

Hi @activemobility 

 

The error log mentions this specific error, "  Unable to cast COM object of type 'Microsoft.Office.Interop"

 

Generally, this error means that when a program such as AccountRight asks which version of Outlook is installed, the wrong version is being reported back, causing a communication problem and errors between the programs. This can happen when different versions of Office may have been previously installed on the computer, and components/values are left behind.

 

There is a range of interop errors, these most often are fixed by one of the following:

 

1. Quick Repair office. (any missing files should be added back), if it doesn't work, move to the next step.

2. Re-install Microsoft Outlook. ( If this doesn't work either, please follow the next step).
3. Re-Register DLL files and Check/Fix Registry Keys (there are 3 to complete)

Step 3 would require an IT Professional as its an environmental issue, with windows having missing or incorrect information and this help article has similar instructions which might help: 

https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-...