Sales (Item Detail) Report

Question

Hi

We quite often run the Sales (Item Detail) Report, but it has stopped running recently. It times out/Not Responding twice then automaticaly gets out of the screen and back to the Main Menu.

Any Help/Suggestions please.

MSWF · Answer

Have just tried exporting Miscellaneous, then Professional, as suggested. But nothing to Export.

I did an upgrade this morning from 2022.6 to 2022.7, so l thought l would try and run report again, on the off chance that my fix it. It now works!!!!!!!, so obviously a MYOB hiccup.

Thanks Komal.

Komal_S · Answer

Hi @MSWF

Thanks for clarifying, this can sometimes happen if there are Purchase orders recorded with  "Professional" or "Miscellaneous" layouts.

A quick way to determine which purchase orders need to be change is to use the import/export assistant, to export the Purchases, filtering by order, and by each of the layout types causing the issue. Select the minimal export fields needed to determine the purchase orders.

Purchase No.
Co./Last Name

You can then open this list in notepad or excel for quick reference.

If the error persists in the selected date range with only service or item layouts, remove all invalid characters from the reference number of each transaction.

If that does not resolve the issue, attach the diagnostic log after attempting to generate the report so we can investigate further.

MSWF · Answer

Hello Komal

Sales (Item Summary) Report

Sales(Item Detail) Report

Purchase (Item Summary) Report

All the above working

Just the Purch(Item Detail) Report not working. Has always worked, but just the last week approx. has stopped working. Have not done an Update or anything.