Invoice looks different when emailed to client

Question

I have created an invoice template and checked with the preview before emailing and the layout is correct, when the invoice is emailed it looks different when the client opens it, some of  the client details and the logo are missing. Can anyone advise where i am going wrong .Thanks

Melisa_D · Answer

Hi @TLC3,

Welcome to the Community Forum! And sorry to see that no one has replied to you yet, if you're still having issues with this can you please provide a screenshot of how the invoice template looks and what the customer has received.

Also, if you're emailing the invoice from the print/ email invoices window in AccountRight please make sure that the correct selected form for sale template has been selecting in the Advanced windows settings.