Deleted credit payment with a transfer from deposits transaction - help!

Kctrade

I've gone and deleted a payment applied from a customer credit, on a sales invoice that had a tranfer from deposits transaction!!!

 

The sale is closed showing a nil balance, the credit hasn't reduced due to me deleting that part of the transcation  it and the tranaction is now the Customer Deposits is out of balance.

 

And also I would like to delete the payment as well due to incorrect the payment.

Is there any way of correcting this?

 

 

Transaction.JPG

SamaraM

Hi @Kctrade 

 

Thank you for your post. Due to that Transfer from Deposit transaction, it will not be possible to delete the transaction, so you would have to reverse it at this point.

To do this you would reverse the invoice itself, then settle the credit by creating an invoice for the deposit amount, then apply the credit that is created to that invoice.

This Help Articles has detailed information and instructions on how to do this: Customer deposits.

 

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