MYOB Merchant Facility (online payments) accepting FX i.e. USD?

Question

Hello,

I have some clients who have signed up to use "online invoice payments". If the Customer is invoiced in USD,

can the invoice be paid in USD? or is the merhcant facility on in AUD?

Thanks

ChrisMYOB · Answer

Hello @GarethASC

Sorry for the delay in my response.

Are you still encountering this issue? If so, can you please provide some screenshots of this happening with the foreign currencies showing no option for pay now.

I would also suggest clearing the AccountRight cache just in case this is impacting the foreign currency pay now button.

GarethASC · Answer

Hi Chris,

My client is setup with the MYOBs merchant facility, when they send invoices in AUD the "pay now" button appears on the email to the client, but if the invoice is in USD or GBP then this button doesn t appear and they cannot pay. Is there any way around this?

ChrisMYOB · Answer

Hello @GarethASC

Generally, international cards should work with the online payments system, just as long as they are enabled with the 3DS payment security system which is required by the online payments system to allow the payment to go through. If you are concerned about it I recommend speaking to the customer and ensuring that they have enabled the 3DS payment system to allow the payment to go through.