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Can not view an back order on MYOB accountright live plus

pandasaigon

I am using MYOB Accountright Live Plus

I have an item invoice with a back order that was created by pushing item on the back order .

I have both invoice number and back order number on the MYOB System

I can only view the invoice but I could not view the back order on the order list of this customer

After checking on "find transaction" using both search "invoice number" and "customer order number", both given the same results that I only can view the back order appear on small window (see attached screenshot) but I can not open to view its details or it does not appear on the order list, please check and advise

missing invoice 00023401.png

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Accepted answers

pandasaigon

Dear MYOB Team,

Please do not need to work on this question anymore

I found the reason why could not view is the date was changed to a far future date (I guess by accidentally) therefore we can not view it when you think it is on the right date range.

So the solution is if we can not view we just need to change the date far enough :-)

Thank you anyway

Cindy

All comments

pandasaigon

Dear gavin,

Your advice below is not help, I am sorry.

I did try Sales Registers and use the Orders tab (or any tab on Sales) , it does not appeal on the order list or any tab at all, even though I knew the transaction ID number.

Is there any other way that you can view a transaction ID number ?

I used this MYOB for over 10 years I have never seen this problem.

I hope for a solution soon

gavin12345

Hi @pandasaigon

You are using Invoice tab of the Find Transactions system. Although this can be a nuisance sometimes, MYOB does not regard an Order or a Quote as a 'transaction' and so it does not display these here.

You will need to go to the Purchases (or Sales) Registers and use the Orders tab to view the Order details. The Orders tab will display open orders only. Once an Order is converted to an Invoice, it is hidden from view.

Hope this helps.

Gavin