MYOB Accountright - Still showing outstanding charges and payments in reconciliation report

Question

Hi

Re: MYOB Accountright - Still showing outstanding charges and payments in reconciliation report

Although I have already reconciled the credit card accounts at 30.06.22, it is still showing outstanding charges and payments in reconciliation report for the previous months such as dec 2021

Is there an issue with the software?

Appreciate any suggestions.

Thanks

Thierry

SamaraM · Answer

Hi @Thierry888 and @JustMichaela

Transactions can become unreconciled if you edit them after recording the reconciliation. You would need to undo every reconciliation back to that date then re-reconcile.

Here is our Help Article that is to help you with Out Of Balances but goes through the same steps: Resolving out of balance bank reconciliations.

To prevent this from happening again, I recommend turning on the Lock Periods feature.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

JustMichaela · Answer

I have had that happen a few times too and wondered if I had doubled up somewhere in the transactions, though I couldn't find them.

I will be interested to see what the answer is.  This has only been happening since I started using Bank Feeds to reconcile.