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Unable to open Sample Files (2022.9)

Keith_W

AccountRight Plus (Ver 2022.8) will not open the Clearwater sample files (Ver 2022.9) & produces an error box to say the file can't be opened by the current version of MYOB

Any advice??

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Accepted answers

ChrisMYOB

Hello @Keith_W and @John_Dinning

The reason you can't open the Clearwater trial files is due to the version is higher than the one you are currently using. You will need to download the same version files for the version you currently have installed.

I have linked a Help Article on using the sample file company file which has steps on how you are able to download and open up the version that you need. This may require downloading a previous version of AccountRIght and upgrading the sample file to your 2022.8 version.

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

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AlisterML

The sample Company file will only open as a read only version, says coy file has expired but I have upgraded the sample coy file when prompted to do it. Now shows as correct version.

ChrisMYOB

Hello @Keith_W and @John_Dinning

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

Keith_W

Thanks for confirming, John. I'll try to reach MYOB....

John_Dinning

I found this problem too. MYOB now have Ver 2022.8 Clearwater sample files.

You may have to ask for them as I don't think they have a link to them yet.