Prepare Electronic payments report showing zero dollar amounts

VHMC800

 

Hi all,

when i go to print the prepare electronic payments list with the items that require to be paid, the screen is as it should be with all the current payments (image attached) when I go to print the page as per image 2, I have a list of old $0 balance payments and I can't get rid of them. How do I fix this issue? Your help would be very much appreciated.

Thank you 

 

 

Yanike_S

Hi @VHMC800 

 

Thanks for your post. When clicking Update Pay Event in the payroll reporting centre, a $0 line appears in the Unprocessed Electronic Payments report for each employee.

 

These $0 lines are only visible on the report and not shown in the Prepare Electronic Payments.

 

Currently the only workaround is to change the payment method for each employee to Cash before sending the update. This may not be viable in all situations as it would involve changing the employees back and forth each time an update event is sent.

 

Our developers are currently looking into this and I have added your account to the list of affected clients. As soon as there will be an update you will get notified.